COMMUNICATION SKILLS TRAINING
‘I’d like to build my communication skills’
Course: communication skills training
Good communication in the workplace requires more than fluency and a grasp of grammar and punctuation. It involves listening and the ability to distil and relay content; it also demands self-
knowledge and a willingness to understand others.
These training sessions equip participants with tools that can be used in their personal lives
as well as at work. They build competence but also promote self-esteem, responsibility and
Format: Half-day modules can be put together in various ways to provide the most effective package, depending on the needs of the audience. Training takes place at client’s premises.
Who should attend: Anyone engaged in management, liaison, customer service or administration.
Benefit to participants: Increased confidence in written communication; enhanced awareness of
communication dynamics; improved interaction skills when dealing with colleagues or the public.
Benefits: Fewer mistakes in official letters and reports; improved professional image; increase in staff morale and capability.
1. General communication and personal development:
Communication is a conversation that requires appreciation of verbal and non-verbal messages, the ability to listen, awareness of others' points of view, and the confidence and maturity to cope
with difficult situations.
Module one: Introduction, verbal/non-verbal communication, questioning and listening skills
Module two: Self esteem, understanding others, beliefs and attitudes, responsibility
Module three: Leadership skills, choices, defining success, aiming for excellence
Module four: Customer service, difficult clients, managing conflict and giving feedback
2. Written communication:
Poorly written reports, letters and emails damage a company's reputation. These modules cover common errors in grammar and punctuation and give employees a guide to better writing.
Module five: Writing styles, understanding the audience, grammar and punctuation,
common mistakes, jargon, Email etiquette
Module six: Steps to better writing, constructing reports, writing for low literacy readers
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